Privacy Policy

DURATION HEALTH PRIVACY POLICY

DURATION HEALTH respects the privacy of others. This Privacy Policy explains DURATION HEALTH’s privacy practices for the DURATION HEALTH website (together with its pages and features, “Site”) by providing you and any person helping you visit, access, register with or use the Site (collectively, “you” or “your”) with an overview of the following:

·      the type of information about you that DURATION HEALTH collects through the Site;

·      how that information is collected;

·      how that information is used;

·      who will have access to that information; and

·      DURATION HEALTH’s security measures for protecting that information.

This Privacy Policy applies to information collected through the Site. This Privacy Policy applies to Duration Health, Inc., a Delaware corporation, Duration Health, PC, a California professional corporation, and related entities thereto. Carefully read this Privacy Policy in its entirety.

When you create, register or log into an account through the Site, you are automatically accepting and agreeing to the most-recent version of this Privacy Policy, as well as the Site’s Terms and Conditions.

Similarly, by visiting, accessing or using the Site, you are automatically accepting and agreeing to the most-recent version of this Privacy Policy, as well as the Site’s Terms and Conditions, and your continuing visit, access or use of the Site reaffirms your acceptance and agreement in each instance.

As used herein, the term “personal information” means information that would allow someone to specifically identify you or contact you physically or online (e.g., your name, physical address, telephone number, email address, social security number); and the term “non-personal information” means any information other than personal information that DURATION HEALTH may collect from you.

1.     A Special Note About Minors.

The Site is a general audience website intended for use by adults. The Site is not designed or intended to attract, and is not directed to, children under eighteen (18) years of age, let alone children under thirteen (13) years of age. DURATION HEALTH does not collect personal information through the Site from any person it actually knows to be under thirteen (13) years of age. If DURATION HEALTH obtains actual knowledge that it has collected personal information through the Site from a person under thirteen (13) years of age, then it will use reasonable efforts to refrain from further using such personal information or maintaining it in retrievable form.

Furthermore, if you are under eighteen (18) years of age, then you (or your parent or legal guardian) may at any time request that DURATION HEALTH remove content or information about you that is posted on the Site. Please submit any such request (“Request for Removal of Minor Information”) to any one of the following:

By mail:          Duration Health, PC

                      2443 Fillmore St #380-7336

San Francisco, CA 94115

with a subject line of “Removal of Minor Information.”

By email:         [email protected]

with a subject line of “Removal of Minor Information.”

For each Request for Removal of Minor Information, please state “Removal of Minor Information” in the email or letter subject line, and clearly state the following in the body:

a.         the nature of your request;

b.         the identity of the content or information to be removed;

d.         the location on content or information on the Site (e.g., providing the URL for the specific web page the content or information is found on);

e.         that the request is related to the “Removal of Minor Information;”

f.          your name, street address, city, state, zip code and email address; and

g.         whether you prefer to receive a response to your request by mail or email.

If you send a Request for Removal of Minor Information by mail, then please do so by U.S. Certified Mail, Return Receipt Requested to allow for confirmation of mailing, delivery and tracking. DURATION HEALTH will not accept any Request for Removal of Minor Information via telephone or facsimile. DURATION HEALTH is not responsible for failing to comply with any Request for Removal of Minor Information that is incomplete, incorrectly labeled or incorrectly sent.

Please note that the aforementioned removal does not ensure complete or comprehensive removal of such content or information posted on the Site.

Also, please note that DURATION HEALTH is not required to erase or otherwise eliminate, or to enable erasure or elimination of, such content or information in certain circumstances, such as, for example, when an international, federal, state, or local law, rule or regulation requires DURATION HEALTH to maintain the content or information; when the content or information is stored on or posted to the Site by a third party other than you (including any content or information posted by you that was stored, republished or reposted by the third party); when DURATION HEALTH anonymizes the content or information, so that you cannot be individually identified; when you do not follow the aforementioned instructions for requesting the removal of the content or information; and when you have received compensation or other consideration for providing the content or information.

The foregoing is a description of DURATION HEALTH’s voluntary practices concerning the collection of personal information through the Site from certain minors, and is not intended to be an admission that DURATION HEALTH is subject to the Children’s Online Privacy Protection Act, the Federal Trade Commission’s Children’s Online Privacy Protection Rule(s), or any similar international, federal, state, or local laws, rules, or regulations.

2.     Categories of Information Collected.

DURATION HEALTH may collect personal and non-personal information about you through the Site.

a.              Categories of Information Collected Through the Site. The categories of personal and non-personal information collected from you through the Site might include your:

Name (first, last and/or middle) and unique identifiers (e.g., username);

Login information for the Site (e.g., username, password, security questions and answers);

Home contact information (e.g., mailing address, email address, telephone number, fax number);

Gender;

Date of birth;

Electronic signature;

Photographic or video image to the extent provided by you to DURATION HEALTH;

Medical history, including the results of any questionnaires, surveys, information requests, interviews, or other documentary, text, video, or audio interactions related to the provision of health services;

Billing, payment or shipping information (e.g., payor or payee name, checking account number, credit card number, expiration date, verification code, accountholder name, cardholder name, billing address, mailing address, tax ID number, billing history);

Business contact information (e.g., company, title, mailing address, email address, telephone number, facsimile number, tax ID number); and/or

Computer, mobile device, and/or browser information (e.g., IP address, mobile device ID information, operating system, connection speed, bandwidth, browser type, referring/exist web pages, web page requests, cookie information, hardware attributes, software attributes);

Third-party website, network, platform, server and/or application information (e.g., Facebook, Twitter, Instagram);

Usage activity concerning your interactions with the Site and/or third-party websites, networks, platforms, servers or applications accessed through the Site (e.g., number of clicks on a page or feature, amount of time spent on a page or feature, identity of third-party websites, networks, platforms, servers and applications being accessed through the Site);

Usage activity concerning products and services provided to or accessed by you on or through the Site (e.g., viewing habits, viewing preferences, viewing history, title selections, favorites, streams, downloads, demographics and closed captioning selections).

Transactional information (e.g., offers, orders, pricing, payments, purchaser, seller, item information, shipping terms, comments, ratings, feedback and instant messages and/or other communications made within or through the Site);

Information about third parties that you refer to DURATION HEALTH (e.g., name, email and/or other contact information, relationship);

Information set forth in the Site’s online account registration, subscriber profile, and/or subscriber directory forms completed by you; and/or

Statements or content (e.g., comments, videos, photographs, images), and information about such statements or content, which you submit or publish on or through the Site, or which are accessed via your public or linked social media pages (e.g., Facebook, Twitter, Instagram).

b.              Categories of Other Information Collected From Your Mobile Device. If you use your mobile device to visit, access or use the Site, then additional categories of personal and non-personal information collected from you through the Site might include:

Your name associated with your mobile device;

Your telephone number associated with your mobile device;

Your geolocation;

Your mobile device ID information;

With your express consent, your contacts and/or contact information (e.g., names, telephone numbers, physical addresses, email addresses, photos) stored on your mobile device; and/or

With your express consent, information about third-party software applications on your mobile device (including, without limitation, general software apps, downloadable software apps, social media apps).

3.     How Information Is Collected.

DURATION HEALTH might collect personal and non-personal information from you when you visit, access or use the Site; when you register with or subscribe to the Site; when you register for or subscribe to the products and/or services of DURATION HEALTH online through the Site ; or, if applicable, other areas of the Site; when you “sign in,” “log in,” or the like to the Site; when you allow the Site to access, upload, download, import or export content found on or through, or to otherwise interact with, your computer or mobile device (or any other device you may use to visit, access or use the Site) or online accounts with third-party websites, networks, platforms, servers or applications (e.g., your online social media accounts, your cloud drives and servers, your mobile device service provider); or whenever DURATION HEALTH asks you for such information, such as, for example, when you process a payment through the Site, or when you answer an online survey or questionnaire.

In addition, if you or a third party sends DURATION HEALTH a comment, message or other communication (such as, by way of example only, email, letter, fax, phone call, or voice message) about you or your activities on or through the Site, then DURATION HEALTH may collect any personal or non-personal information provided therein or therewith.

Finally, DURATION HEALTH might use various tracking, data aggregation and/or data analysis technologies, including, for example, the following:

Cookies, which are small data files (e.g., text files) stored on the browser or device you use to view a website or message. They may help store user preferences and activity, and may allow a website to recognize a particular browser or device. There are several types of cookies, including, for example, browser cookies, session cookies, and persistent cookies. Cookies may record information you access on one page of a website to simplify subsequent interaction with that website, or to help streamline your transactions on related pages of that website. Most major browsers are set up so that they will initially accept cookies, but you might be able to adjust your browser’s or device’s preferences to issue you an alert when a cookie is downloaded, or to block, reject, disable, delete or manage the use of some or all cookies on your browser or device.

For further information about cookies, visit www.allaboutcookies.org.

Web beacons, which are pieces of code embedded in a website or email to monitor your activity on the website or your opening of the email, and which can pass along information such as the IP address of the computer or device you use to view the website or open the email, the URL page on which the web beacon is located, the type of browser that was used to access the website, and previously set cookie values. Web beacons are sometimes used to collect advertising data, such as counting page views, promotion views or advertising responses. Disabling your computer’s, device’s or browser’s cookies may prevent some web beacons from tracking or recording certain information about your activities.

Scripts, which are pieces of code embedded in a website to define how the website behaves in response to certain key or click requests sent by the user. Scripts are sometimes used to collect information about the user’s interactions with the website, such as the links the user clicks on. Scripts are often times temporarily downloaded to the user’s computer or device from the website server, active only while the user is connected to the Site, and deactivated or deleted when the user disconnects from the website.

Analytic tools and services, which are sometimes offered by third parties, and which track, measure and/or generate information about a website’s or program’s traffic, sales, audience and similar information, and which may be used for various reasons, such as, for example, statistical research, marketing research, and content ratings research, and conversion tracking. Examples of the analytic tools and services which DURATION HEALTH might use include Google Analytics, Google Tag Manager, and Facebook Pixel. DURATION HEALTH may also use other third-party analytic tools and services.

Please be advised that if you choose to block, reject, disable, delete or change the management settings for any or all of the aforementioned technologies and/or other tracking, data aggregation and data analysis technologies, then certain areas of the Site might not function properly.

By visiting, accessing or using the Site, you acknowledge and agree in each instance that you are giving DURATION HEALTH permission to monitor or otherwise track your activities on the Site, and that DURATION HEALTH may use the aforementioned technologies and/or other tracking, data aggregation and data analysis technologies.

4.     Use of Information Collected.

DURATION HEALTH may use the personal and/or non-personal information it collects from you through the Site in a variety of ways (including, without limitation, by sending email to your email address and/or by sending texts to your mobile telephone number). DURATION HEALTH may use this information for a number of reasons, such as, for example, to:

Fulfill your requests;

Process your payments;

Facilitate your movement through the Site

Facilitate your use of the Site, or its respective products and/or services;

Send you communications like, for example, administrative emails, answers to your questions and updates about the Site;

Provide you with information about DURATION HEALTH, and/or their businesses, products and services by letter, email, text, telephone or other forms of communication;

Provide you with information about third-party businesses, products and services by letter, email, text, telephone or other forms of communication;

Improve the Site or its content, features and/or services;

Improve the products, services, marketing and/or promotional efforts of DURATION HEALTH;

Create new products, services, marketing and/or promotions for DURATION HEALTH;

Market the businesses, products and/or services of DURATION HEALTH;

Help personalize user experiences with the Site, or its products and/or services;

Analyze traffic to and through the Site;

Analyze user behavior and activity on or through the Site;

Conduct research and measurement activities for purposes of product and service research and development, advertising claim substantiation, market research, and other activities related to DURATION HEALTH, the Site, and/or their respective products and/or services;

Monitor the activities of you and others on or through the Site;

Place and track orders for prescription drugs and other products on your behalf, including providing you with information on the content of orders (including additional products or samples), notifications of when prescriptions have shipped and/or will arrive, updates on problems with orders, late shipments, and other questions regarding your doctor's visit(s);

To allow a doctor, nurse or pharmacist to contact you with changes to your course of treatment;

To provide you with information on benefits you may receive if you refer another patient to Duration Health;

Protect or enforce DURATION HEALTH’s rights and properties; and/or

Protect or enforce the rights and properties of others (which may include you).

DURATION HEALTH reserves the right to use your personal and non-personal information when:

Required by applicable law, court order or other governmental authority (including, without limitation and by way of example only, in response to a subpoena or other legal process); or

DURATION HEALTH believes in good faith that such use is otherwise necessary or advisable (including, without limitation and by way of example only, to investigate, prevent, or take legal action against someone who may be causing injury to, interfering with, or threatening the rights, obligations or properties of DURATION HEALTH, a user of the Site [which may include you], or anyone else who may be harmed by such activities or to further DURATION HEALTH’s legitimate business interests).

5.     Disclaimer of HIPAA Applicability.

DURATION HEALTH is not a “covered entity” as defined in the federal medical record privacy statute known as the Health Insurance Portability and Accountability Act of 1996, as amended, and the regulations issued under that law (“HIPAA”). Additionally, with respect to the personal information we will obtain about you, we are not a “business associate” under HIPAA. Therefore, even though your personal information contains medical information that is the type of information commonly protected under HIPAA, it is not subject to any of the protections available to you under HIPAA. HIPAA is inapplicable to our relationship with you.

6.     Sharing of Information Collected.

DURATION HEALTH reserves the right to share your personal information with DURATION HEALTH’s employees, agents, administrators, accountants, financial advisors and legal advisors; with DURATION HEALTH PC and its employees, agents, administrators, accountants, financial advisors and legal advisors; with DURATION HEALTH PC’s employed or contracted doctors, nurses and other providers, along with non-DURATION HEALTH PC providers who might also provide you with health- or healthcare-related services; with pharmacies or other vendors that may fill your prescription drugs or other product orders; and with those third parties who help manage, administer distribute and/or operate the Site and its products, services and/or features (e.g., web hosting companies, website administrators, mobile app distribution platforms, support services companies, credit card or other payment processing companies), as needed in order for them to perform such services.

In certain cases, DURATION HEALTH may be required to disclose personal information to investigate, prevent, or take action concerning: (1) legal requests; (2) the enforcement of our Terms of Use; (3) the protection of our rights, property, or personal safety or the rights, property, or personal safety of our users and the public; (4) our exercise of legal rights; and (5) any other disclosure required by law.

DURATION HEALTH does not limit the ways in which it may use or share non-personal information because non-personal information does not identify you. For example, DURATION HEALTH may freely share non-personal information with its affiliates, suppliers and representatives, as well as with other individuals, businesses, and government entities.

7.     Data Retention.

DURATION HEALTH may retain your personal information and non-personal information for as long as it believes necessary; as long as necessary to comply with its legal obligations, resolve disputes and/or enforce its agreements; and/or as long as needed to provide you with the products and/or services of the Site and/or DURATION HEALTH. DURATION HEALTH may dispose of or delete any such personal information or non-personal information at any time, except as set forth in any other agreement or document executed by DURATION HEALTH or as required by law.

8.     Transactions.

In connection with any transaction that you conduct through the Site (e.g., the payment of any subscription fees, the purchase or sale of any products on or through the Site), you may be asked to supply certain information relevant to the transaction, including, without limitation, your credit card number and expiration date, your billing address, your shipping address, your phone number and/or your email address. By submitting such information, you grant DURATION HEALTH without charge the irrevocable, unencumbered, universe-wide and perpetual right to provide such information to third parties (e.g., payment processing companies) for the purpose of facilitating the transaction.

All credit card, debit card and other monetary transactions on or through the Site occur through an online payment processing application(s) accessible through the Site. This online payment processing application(s) is provided by DURATION HEALTH’s third-party online payment processing vendors, Authorize.Net and its affiliates (“Authorize.Net”). Additional information about Authorize.Net, its privacy policy and its information security measures (collectively, the Authorize.Net Policies”) should be available on the Authorize.Net website located at https://www.authorize.net/about-us/privacy/ or by contacting Authorize.Net directly. Reference is made to the Authorize.Net Policies for informational purposes only and are in no way incorporated into or made a part of this Privacy Policy. DURATION HEALTH’s relationship with Authorize.Net, if any, is merely contractual in nature, as Authorize.Net nothing more than a third-party vendor to DURATION HEALTH, and is in no way subject to DURATION HEALTH’s direction or control; thus, their relationship is not, and should not be construed as, one of fiduciaries, franchisors-franchisees, agents-principals, employers-employees, partners, joint venturers or the like.

9.     Third Party Applications and Networks.

The Site, and/or any communications sent through or as a function of the Site, may contain links to third-party websites, networks, platforms, servers and/or applications. To the fullest extent permitted by law, duration health is not responsible for, and you hereby release duration health from any and all liability which may arise from, such third party websites, networks, platforms, servers and applications (including, without limitation, the privacy policies and practices of such third-party websites, networks, platforms, servers, and applications).

You may have the opportunity to access the Site using your online user accounts with certain third-party websites, networks, platforms, servers or applications, which may be subject to separate privacy policies pertaining to those third-party websites, networks, platforms, servers or applications. DURATION HEALTH may also collect information from those third-party websites, networks, platforms, servers or applications (such as, for example, your name, gender, date of birth and personal interests, when you “like” or click links provided by or through those third-party websites, networks, platforms, servers, or applications and other information available through your online account or page with those third-party websites, networks, platforms, servers or applications). It is your responsibility to carefully read, accept and comply with the relevant terms of use, waivers, and privacy policies associated with those third-party websites, networks, platforms, servers and applications.

10.  Security.

DURATION HEALTH implements security measures to help protect the personal information it collects through the Site. For example, DURATION HEALTH encrypts the transmission of information through the Site by using secure socket layer (SSL) technology.

Regardless of the foregoing, please observe that “perfect” or “100%” security does not exist on the Internet. Therefore, your access and use of the Site, and your opening of any communications sent through or as a function of the Site, are done at your own risk.

To help maintain the security of your personal information, DURATION HEALTH asks that you please notify it immediately of any unauthorized visit, access or use of the Site, or the loss or unauthorized use of your user access information for the Site (e.g., username or password).

11.  Retention, Review, and Change of Information Collected.

You may request at any time that DURATION HEALTH provide you with an opportunity to review and change your personal information collected through the Site or to no longer use your personal information to provide you with any products or services. Please submit any such request (“Request Concerning Personal Information”) to any one of the following:

By mail:          Duration Health, PC

2443 Fillmore St #380-7336

San Francisco, CA 94115

with a subject line of “Your Personal Information.”

By email:         [email protected]

with a subject line of “Your Personal Information.”

For each Request Concerning Personal Information, please state “Your Personal Information” in the email or letter subject line, and clearly state the following in the body:

a.         the nature of your request;

b.         that the request is related to “Your Personal Information;”

c.         your name, street address, city, state, zip code and email address; and

d.         whether you prefer to receive a response to your request by mail or email.

If you send a Request Concerning Personal Information by mail, then please do so by U.S. Certified Mail, Return Receipt Requested to allow for confirmation of mailing, delivery and tracking. DURATION HEALTH will not accept a Request Concerning Personal Information via telephone or facsimile. DURATION HEALTH is not responsible for any Request Concerning Personal Information that is incomplete, incorrectly labeled, or incorrectly sent.

You are solely responsible for the accuracy and content of your personal information, and for keeping your personal information current and correct.

12.  Your California Privacy Rights.

If you are a resident of the State of California and DURATION HEALTH has an established business relationship with you, then, pursuant to Section 1798.83 of the California Civil Code, you have the right to request the following at any time: (a) information from DURATION HEALTH free of charge regarding the manner in which DURATION HEALTH shares certain personal information collected through the Site with third parties who use such information for direct marketing purposes; and (b) the discontinuation (or opt-out) of DURATION HEALTH’s sharing of such information with such third parties. Please submit any such request (“California Privacy Rights Request”) to any one of the following:

By mail:          Duration Health, PC

2443 Fillmore St #380-7336

San Francisco, CA 94115

with a subject line of “Your California Privacy Rights.”

By email:         [email protected]

with a subject line of “Your California Privacy Rights.”

For each California Privacy Rights Request, please state “Your California Privacy Rights” in the email or letter subject line, and clearly state the following in the body:

a.         the nature of your request;

b.         that the request is related to “Your California Privacy Rights;”

c.         your name, street address, city, state, zip code and email address; and

d.         whether you prefer to receive a response to your request by mail or email.

If you send a California Privacy Rights Request by mail, then please do so by U.S. Certified Mail, Return Receipt Requested to allow for confirmation of mailing, delivery and tracking. DURATION HEALTH will not accept a California Privacy Rights Request via telephone or fax; and is not responsible for a California Privacy Rights Request that is incomplete, incorrectly labeled or incorrectly sent.

You are solely responsible for the accuracy and content of your personal information, and for keeping your personal information current and correct.

Further, DURATION HEALTH does not respond to “do not track” (DNT) signals.

Finally, as explained further above, DURATION HEALTH does not authorize third parties to collect your personal information when you use the Site, except as expressly stated in this Privacy Policy. To the fullest extent permitted by law, duraiton health is not responsible for, and you hereby release duration health from any and all liability which may arise from, such third parties’ unauthorized collection of your personal information.

13.  Modifications of this Privacy Policy.

Duration health may supplement, amend, or otherwise modify this Privacy Policy at any time without notice to you. Such supplements, amendments and other modifications will be posted on this or a similar page of the Site, and shall be deemed effective as of their stated effective or modification date. It is your responsibility to carefully review this Privacy Policy each time you visit, access or use the Site.

Again, by visiting, accessing or using the Site, you are automatically accepting and agreeing to the most-recent version of this Privacy Policy, as well as the most-recent version of the Site’s Terms and Conditions, and your continuing visit, access or use of the Site reaffirms your acceptance and agreement in each instance.

14.  Mergers, Acquisitions, and Other Business Transactions

DURATION HEALTH may decide to sell, buy, merge, or otherwise reorganize its business. If that occurs, you will be notified via email or a prominent notice on our website of any ownership change and any changes in the use of your personal information. These types of transactions may involve the disclosure of personal information to prospective or actual purchasers, or receiving it from sellers. We seek appropriate protection for personal information in these types of transactions.

15.  Severability.

If any term or condition of this Privacy Policy is deemed invalid or unenforceable by a court of law with binding authority, then the remaining terms and conditions shall not be affected, and the court shall reform the invalidated or unenforceable term or condition to the maximum extent permitted under the law and consistent with the intent of this Privacy Policy.

16.  Contact Us.

Please direct any questions you may have about this Privacy Policy or the Site to any one of the following:

By mail:          Duration Health, PC

2443 Fillmore St #380-7336

San Francisco, CA 94115

with a subject line of “Privacy Policy.”

By email:         [email protected]

with a subject line of “Privacy Policy.”

Please direct any questions you may have about the DURATION HEALTH PC Pages to [email protected], with a subject line of “DURATION HEALTH PC – Privacy Policy.”

The foregoing contact information may change from time-to-time by supplementation, amendment, or modification of this Privacy Policy.

17.  Modification Date.

This Privacy Policy was last modified on October 3, 2019.





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Privacy Policy for Duration Health products and services. Only your Duration Health provider can decide, based on your medical history and other factors, whether it is medically appropriate for you to receive prescriptions. We do not sell prefabricated bags of pharmaceuticals. Each Duration Health Med Kit that contains prescription medications is custom assembled, tailored to each individual patient's needs.

Duration Health is not a pharmacy, is not a nonprescription retailer, and does not sell medications directly. To be able to deliver a customized kit of medications, Duration Health has partnered with a third-party mail order pharmacy. You may request that any prescriptions be sent to an alternate pharmacy. Duration Health charges an administrative convenience fee for its services, but Duration Health does not sell prescription or over-the-counter ("OTC") drugs, mark-up the cost of prescription or OTC drugs, or retain any portion of the fees our affiliated pharmacy charges to you. Nor does Duration Health provide medical advice about or prescribe OTC medications. In states where Duration Health’s physician consultation services are not offered, Duration Health only offers OTC products and does not provide clients with access to obtain a physician consultation. Clients are free to purchase OTC medications of their choice as an OTC-only kit.

You must complete the included online telehealth visit, including a complete medical history and ID verification, before any prescriptions are issued. You may not be eligible to receive items pictured or described on this site. Furthermore, renewal of your prescriptions is contingent upon continued medical appropriateness. Generics only. Brand names are listed on our site for your reference, but in most cases, only generic (non-brand) medications are included in our Med Kits. No controlled substances. Our formulary excludes controlled substances like opioids, benzodiazepines, and other potentially addictive medications. Treatment not guaranteed. No medication is guaranteed to work or guaranteed to treat a particular condition or disease. Use medications only as directed by a physician. Medication uses listed on this site are for educational purposes only and are not intended to represent indications for treatment. Email support only. Our providers are available via email to answer questions about your Med Kit. For non-emergency use only. In an emergency, call 911 or seek local emergency care. No routine care. Duration Health email support cannot be used for routine primary care. Medications prescribed by Duration Health cannot be used for routine purposes. This product is intended only for people who are unable to obtain regular medical care. You must anticipate living, working or traveling where care is unavailable. As a condition of purchase, you must consent to use of these medications only when regular access to medical care is unavailable. Your eligibility for Health Savings Account (HSA) or Flexible Spending Account (FSA) payment and reimbursement is not guaranteed; consult with your health plan, a qualified accountant, or a tax professional to determine your eligibility for reimbursement. Duration Health does not provide or claim to provide any medication or other item to prevent, treat or cure COVID-19.

The information provided on this site is intended for your general knowledge only and is not a substitute for professional medical advice or treatment for specific medical conditions. You should not use this information to diagnose or treat a health problem or disease without consulting with a qualified healthcare provider. Please consult your healthcare provider with any questions or concerns you may have regarding your condition. If you think you may have a medical emergency, call your doctor, go to the emergency department, or call 911 immediately.

We maintain partnerships with various publishers and content creators to promote our products and services. These partners may receive payments as a result of your actions on our website, including, but not limited to, clicking on links, creating an account, or signing up for newsletters or other promotional materials. The compensation we provide to our partners may influence the content, topics, or posts featured on our website, but it does not affect the quality, integrity, or accuracy of the information provided.

The testimonials featured on our website are provided by real customers who have purchased our products and services. These testimonials are based on their personal experiences and opinions. It is important to note that your experience with our products or services may differ from the experiences and opinions expressed in the testimonials. You may not achieve similar results or experiences as those described in the testimonials.

See our Frequently Asked Questions (FAQ), Privacy Policy, Notice of Privacy Practices and Terms and Conditions for more important disclaimers.