THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION.
PLEASE REVIEW IT CAREFULLY.
EFFECTIVE SEPTEMBER 17, 2019
This Notice of Privacy Practices (this “Notice”) tells you about the ways we may use and disclose your protected health information (“medical information”) and your rights and our obligations regarding the use and disclosure of your medical information. This Notice applies to Duration Health, PC, a California professional corporation, and other entities related thereto (collectively, the “Practice” or “Duration Health”).
PLEASE NOTE: THE PRACTICE IS NOT A COVERED ENTITY UNDER THE FEDERAL MEDICAL RECORD PRIVACY LAW KNOWN AS THE HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT OF 1996, AND THE REGULATIONS PROMULGATED THEREUNDER (COMMONLY KNOWN AS “HIPAA”). HOWEVER, THE PRACTICE INTENDS TO PROVIDE SIMILAR PROTECTIONS AS DESCRIBED HEREIN.
I. OUR OBLIGATIONS.
We intend to:
· Maintain the privacy of your medical information, to the extent required by state and federal law;
· Give you this Notice explaining our privacy practices with respect to medical information about you;
· Notify affected individuals following a breach of unsecured medical information as required under federal or state law; and
· Follow the terms of the version of this Notice that is currently in effect.
II. HOW WE MAY USE AND DISCLOSE MEDICAL INFORMATION ABOUT YOU.
The following categories describe the different ways that we typically use and disclose medical information, the purposes for such uses and disclosures, and the reasons for such uses and disclosures.
As noted below, we may contact you via different methods that you may approve, such as via text message, email, or thorough your Duration Health account. In most instances, your initial communication with the Practice will be through an interaction with the Practice on the Duration Health website, which communication may include the completion by you of a questionnaire or other asynchronous communication with the Practice, and the subsequent communication back to you by the Practice of further medical information.
Specifically speaking, the Practice may communicate with you in the following specific ways and for the following specific purposes:
To provide you with information about your orders, doctor’s visit(s), prescriptions, user account, and sales promotions
Customer service emails or texts
To provide you with updates on problems with orders, late shipments, and other questions applicable to your doctor’s visit(s)
To notify you when prescriptions have been shipped, will arrive, and other confirmations
To provide information on the content of orders (including additional products or samples)
Follow-up emails or texts
To allow a doctor or nurse to contact you with changes to your course of treatment
To provide you with information on benefits you may receive if you refer another patient to the Practice.
Additionally, the Practice may use and disclose your medical information for the following reasons. These categories listed below are intended to be general descriptions only, and not a list of every instance in which we may use or disclose your medical information. Please understand that for these categories, the law generally does not require the Practice to get your authorization in order for the Practice to use or disclose your medical information.
A. For Treatment. The Practice may use and disclose medical information about you to provide you with health care treatment and related services, including coordinating and managing your health care. We may disclose medical information about you to physicians, nurses, other health care providers and personnel who are providing or involved in providing health care to you (both within and outside of the Practice). For example, should your care require referral to a pharmacy for the provision of prescription drugs, we may provide that pharmacy with your medical information in order to aid the pharmacist in his or her treatment of you.
B. For Payment. The Practice may use and disclose medical information about you so that the Practice may bill and collect from you or a third party for the health care services the Practice provides.
C. For Health Care Operations. The Practice may use and disclose medical information about you for the Practice’s health care operations. These uses and disclosures are necessary to operate and manage the Practice and to promote quality care. For example, the Practice may need to use or disclose your medical information in order to assess the quality of care you receive or to conduct certain cost management, business management, administrative, or quality improvement activities.
D. Quality Assurance and Utilization Review. The Practice may need to use or disclose your medical information for the Practice’s internal processes to assess and facilitate the provision of quality care to the Practice’s patients. The Practice may need to use or disclose your medical information to perform a review of the services the Practice provides in order to evaluate whether the appropriate level of services was received, depending on condition and diagnosis.
E. Credentialing and Peer Review. The Practice may need to use or disclose your medical information in order for the Practice to review the credentials, qualifications, and actions of the Practice’s health care providers.
F. Obtaining Medical Records. The Practice may use or disclose your medical information to request your medical records from other healthcare providers. This may include querying your prescription history via health information exchanges or e-prescribing networks to see medications you were prescribed by other healthcare providers.
G. Electronic Prescribing. The Practice may use or disclose your medical information to send electronic prescriptions (e-prescriptions). This may include transmitting e-prescriptions along with your health information via health information exchanges or e-prescribing networks, where your health information and prescriptions may be viewable by other healthcare providers.
H. Treatment Alternatives. The Practice may use and disclose medical information to tell you about or recommend possible treatment options or alternatives that the Practice believes may be of interest to you.
I. Appointment Reminders and Information about Health Related Benefits and Services. The Practice may use and disclose medical information, in order to contact you (including, for example, contacting you via email, or contacting you by phone and leaving a voicemail message) to provide information about your healthcare services. The Practice may use and disclose medical information to tell you about health-related benefits or services that the Practice believes may be of interest to you. See also the specific types of communications noted above.
J. Business Associates. There are some services (such as billing, legal or technology services) that may be provided to or on behalf of the Practice through contracts with business associates. When these services are contracted, the Practice may disclose your medical information to the Practice’s business associate so that they can perform the job the Practice has asked them to do. To protect your medical information, however, where the Practice deems it appropriate, the Practice may require the business associate to appropriately safeguard your information.
K. Individuals Involved in Your Care or Payment for Your Care. The Practice may disclose medical information about you to a friend or family member who is involved in your health care, as well as to someone who helps pay for your care, but the Practice will do so only as allowed by state or federal law (with an opportunity for you to agree or object when required under the law), or in accordance with your prior authorization.
L. As Required by Law. The Practice will disclose medical information about you when required to do so by federal, state, or local law or regulations.
M. Other. Subject to applicable legal requirements, and where appropriate for your medical care or required by law, the Practice may also use or disclose your medical information (i) to avert an imminent threat of injury to health or safety, (ii) for organ donation purposes, (iii) for research, (iv) to appropriate military authorities if you are in the armed forces, (v) for workers’ compensation programs, (vi) for public health activities, (vii) for health oversight activities, (viii) for other legal matters, (ix) for law enforcement purposes, (x) to coroners and medical examiners, or (xi) for marketing or fundraising purposes
N. Electronic Disclosures of Medical Information. Under the law of certain states, the Practice is required to provide notice to you if your medical information is subject to electronic disclosure. This Notice serves as general notice that the Practice may disclose your medical information electronically for treatment, payment, or health care operations, or as otherwise authorized or required by state or federal law.
III. OTHER USES OF MEDICAL INFORMATION
A. Authorizations. There are times the Practice may need or want to use or disclose your medical information for reasons other than those listed above; in those instances, the Practice may seek your prior authorization. Where federal or state law specifically requires it, the Practice will not make a use or disclosure without your specific written authorization.
B. Psychotherapy Notes, Marketing and Sale of Medical Information. Most uses and disclosures of “psychotherapy notes,” uses and disclosures of medical information for marketing purposes, and disclosures that constitute a “sale of medical information” may require your authorization. The Practice does not anticipate that it will obtain psychotherapy notes or sell medical information.
C. Right to Revoke Authorization. If you provide the Practice with written authorization to use or disclose your medical information for such other purposes, you may revoke that authorization in writing at any time. If you revoke your authorization, then the Practice will no longer use or disclose your medical information for the reasons covered by your written authorization. You understand that the Practice is unable to take back any uses or disclosures the Practice has already made in reliance upon your authorization, and that the Practice is required to retain our records of the care that the Practice provided to you.
IV. YOUR RIGHTS REGARDING MEDICAL INFORMATION ABOUT YOU.
Federal and state laws provide you with certain rights regarding the medical information the Practice has about you. The following is a summary of those rights.
A. Right to Inspect and Copy. Under many circumstances, you have the right to inspect and/or copy your medical information that the Practice maintains in its possession in a designated record set, which generally includes your medical and billing records. To inspect or copy your medical information, you must submit your request to do so in writing to the Practice’s Privacy Officer at the address listed in Section VI below.
If you request a copy of your information, the Practice may charge a fee for the costs of copying, mailing, or certain supplies associated with your request. The fee the Practice may charge will be the amount allowed by state law.
If your requested medical information is maintained in an electronic format (e.g., as part of an electronic medical record, electronic billing record, or other group of records maintained by the Practice that is used to make decisions about you) and you request an electronic copy of this information, then the Practice will provide you with the requested medical information in the electronic form and format requested, if it is readily producible in that form and format. If it is not readily producible in the requested electronic form and format, then the Practice will provide access in a readable electronic form and format as agreed to by the Practice and you.
In certain circumstances allowed by law, the Practice may deny your request to review or copy your medical information. The Practice will give you any such denial in writing. If you are denied access to medical information, you may request that the denial be reviewed. Another licensed health care professional chosen by the Practice will review your request and the denial. The person conducting the review will not be the person who denied your request. The Practice will abide by the outcome of the review.
B. Right to Amend. If you feel the medical information the Practice has about you is incorrect or incomplete, you may ask the Practice to amend the information. You have the right to request an amendment for as long as the information is kept by the Practice. To request an amendment, your request must be in writing and submitted to the Privacy Officer at the address listed in Section VI below. In your request, you must provide a reason as to why you want this amendment. If the Practice accepts your request, the Practice will notify you of that in writing.
The Practice may deny your request for an amendment if it is not in writing or does not include a reason to support the request. In addition, the Practice may deny your request if you ask the Practice to amend information that (i) was not created by the Practice (unless you provide a reasonable basis for asserting that the person or organization that created the information is no longer available to act on the requested amendment), (ii) is not part of the information kept by the Practice, (iii) is not part of the information which you would be permitted to inspect and copy, or (iv) is accurate and complete. If the Practice denies your request, we will notify you of that denial in writing.
C. Right to an Accounting of Disclosures. You may request an "accounting of disclosures" of your medical information. This is a list of the disclosures we have made for up to six (6) years prior to the date of your request of your medical information, but may not include disclosures for Treatment, Payment, or Health Care Operations (as described in Sections II A, B, and C of this Notice) or disclosures made pursuant to your specific authorization (as described in Section III of this Notice), or certain other disclosures.
If the Practice makes disclosures through an electronic health records (EHR) system, you may request an accounting of disclosures for Treatment, Payment, and Health Care Operations. Please contact the Practice’s Privacy Officer at the address set forth in Section VI below for more information regarding whether the Practice has implemented an EHR and the effective date, if any, of any additional right to an accounting of disclosures made through an EHR for the purposes of Treatment, Payment, or Health Care Operations.
To request a list of accounting, you must submit your request in writing to the Practice’s Privacy Officer at the address set forth in Section VI below.
Your request must state a time period, which may not be longer than six (6) years (or longer than three (3) years for Treatment, Payment, and Health Care Operations disclosures made through an EHR, if applicable). Your request should indicate in what form you want the list (for example, on paper or electronically). The first list you request within a twelve (12) month period will be free. For additional lists, the Practice may charge you a reasonable fee for the costs of providing the list. The Practice will notify you of the cost involved and you may choose to withdraw or modify your request at that time before any costs are incurred.
D. Right to Request Restrictions. You may request a restriction or limitation on the medical information the Practice uses or discloses about you for treatment, payment, or health care operations. You also may request a restriction or limitation on the medical information the Practice discloses about you to someone who is involved in your care or the payment for your care, like a family member or friend.
Except as specifically described below in this Notice, the Practice is not required to agree to your request for a restriction or limitation. If the Practice does agree, then the Practice will comply with your request unless the information is needed to provide emergency treatment. In addition, there are certain situations where the Practice won’t be able to agree to your request, such as when the Practice is required by law to use or disclose your medical information. To request restrictions, you must make your request in writing to the Practice’s Privacy Officer at the address listed in Section VI of this Notice below. In your request, you must specifically tell the Practice what information you want to limit, whether you want the Practice to limit its use, disclosure, or both, and to whom you want the limits to apply.
As stated above, in most instances the Practice does not have to agree to your request for restrictions on disclosures that are otherwise allowed. However, if you pay or another person (other than a health plan) pays on your behalf for an item or service in full, out of pocket, and you request that the Practice not disclose the medical information relating solely to that item or service to a health plan for the purposes of payment or health care operations, then the Practice will abide by that request for restriction unless the disclosure is otherwise required by law. You should be aware that such restrictions may have unintended consequences, particularly if other providers need to know that information (such as a pharmacy filling a prescription). It will be your obligation to notify any such other providers of this restriction. Additionally, such a restriction may impact whether an insurance company will pay for related care that you may not want to pay for out of pocket (and which would not be subject to the restriction).
E. Right to Request Confidential Communications. You may request that the Practice communicate with you about medical matters in a certain way or at a certain location. For example, you can ask that the Practice only contact you at home and not at work or, conversely, only at work and not at home. To request such confidential communications, you must make your request in writing to the Practice’s Privacy Officer at the address listed in Section VI below.
The Practice will not ask the reason for your request, and the Practice will use its best efforts to accommodate all reasonable requests, but there are some requests with which the Practice will not be able comply. Your request must specify how and where you wish to be contacted.
F. Right to an Email or Paper Copy of This Notice. You may request a paper copy of this Notice. You may ask the Practice to give you a copy of this Notice at any time. To obtain a copy of this Notice, you must make your request in writing to the Practice’s Privacy Officer at the address set forth in Section VI below.
G. Right to Breach Notification. In certain instances, the Practice may be obligated to notify you (and potentially other parties) if the Practice becomes aware that your medical information has been improperly disclosed or otherwise subject to a “breach” as defined in and/or required by applicable federal or state law.
V. CHANGES TO THIS NOTICE.
The Practice reserves the right to change this Notice at any time, along with the Practice’s privacy policies and practices. The Practice reserve the right to make the revised or changed Notice effective for medical information the Practice already has about you, as well as any information the Practice receives in the future. The Practice will post a copy of the current notice, along with an announcement that changes have been made, as applicable, on the Practice’s website and in any physical office in which the Practice practices medicine. When changes have been made to the Notice, you may obtain a revised copy by sending a letter to the Practice’s Privacy Officer at the address listed in Section VI below.
If you believe that your privacy rights as described in this Notice have been violated, you may file a complaint with the Practice at the following address or phone number:
Duration Health, PC
Attn: Privacy Officer
2443 Fillmore St #380-7336
San Francisco, CA 94115
To file a complaint, you may either call, email, or send a written letter. The Practice will not retaliate against any individual who files a complaint. You may also file a complaint with the Secretary of the Department of Health and Human Services; however, as noted above, the Practice is not currently subject to HIPAA.
In addition, if you have any questions about this Notice, please contact the Practice’s Privacy Officer at the address or phone number listed above.
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Notice of Privacy Practices for Duration Health products and services. Only your Duration Health provider can decide, based on your medical history and other factors, whether it is medically appropriate for you to receive prescriptions. We do not sell prefabricated bags of pharmaceuticals. Each Duration Health Med Kit that contains prescription medications is custom assembled, tailored to each individual patient's needs.
Duration Health is not a pharmacy, is not a nonprescription retailer, and does not sell medications directly. To be able to deliver a customized kit of medications, Duration Health has partnered with a third-party mail order pharmacy. You may request that any prescriptions be sent to an alternate pharmacy. Duration Health charges an administrative convenience fee for its services, but Duration Health does not sell prescription or over-the-counter ("OTC") drugs, mark-up the cost of prescription or OTC drugs, or retain any portion of the fees our affiliated pharmacy charges to you. Nor does Duration Health provide medical advice about or prescribe OTC medications. In states where Duration Health’s physician consultation services are not offered, Duration Health only offers OTC products and does not provide clients with access to obtain a physician consultation. Clients are free to purchase OTC medications of their choice as an OTC-only kit.
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