Duration Health — FAQ: Introduction


Every Med Kit is customized during the included physician consultation.

Simply complete your purchase, schedule your consultation, and discuss your customization needs with your Duration Health physician. If medications are added or removed during your physician consultation, the price of your Med Kit will be adjusted accordingly, and you'll be invited to pay the difference or receive a full refund.

No. Each medication is prescribed to one individual only, and intended for use by one individual only. You can add medications for other individuals in the same household after your initial purchase.

The Adult Kit includes medications for one adult. The Family Kit includes medications for one adult and one child, prescribed and packaged separately, sold together in one order for your convenience.

People in separate households should purchase separate kits.

Looking to equip your entire team? We can work with your organization to get each individual his or her own kit. Contact us at [email protected].

Medications in our Med Kits generally have a shelf life of at least 1 year, with some items valid for 2 years or longer.

When medications in your Med Kit are nearing expiration, we'll reach out to renew those medications. You can renew all medications in your Med Kit at once, or replace the medications over time. You can also decide to renew some of the medications and not others. Because every Med Kit is built to order, we're flexible. As with any prescription, renewal of prescription medications must be approved by your Duration Health provider.

How much does it cost to renew? You will never pay more to renew your Med Kit than you paid for your initial Med Kit, and usually substantially less. Renewal costs depend on exactly which medications are in your Med Kit.

Yes. To facilitate international travel, each prescription medication in our kits is individually prescribed to you by one of our doctors, and individually labeled with your name, the doctor's name, and the details of the medication.

Our kits never contain narcotics or controlled substances, which are restricted in many countries.

Be sure to travel with the medications in their original vials. If your kit is inspected during travel, the original vials will serve as evidence of your valid prescriptions.

Additionally, TSA policy permits air travel with medication that has been prescribed to you by a physician. In accordance with this policy, each prescription medication in our kits is individually prescribed to you by one of our doctors, and individually labeled with your name, the doctor's name, and the details of the medication.

Your payment is fully refundable at any time until your Med Kit ships, even after the physician consultation. Walk away any time before your Med Kit ships and pay nothing. Once your Med Kit ships, your purchase of those medications is nonrefundable.

Advance prescribing, also known as prophylactic prescribing, is the practice of providing medications to have on hand in case they are needed in the future.

When you purchase a Med Kit, you'll complete a mandatory physician consultation before any prescriptions are provided to you. During the consultation, we’ll ask you questions to determine what type of prophylactic prescriptions might be appropriate for your circumstances.

Our provider will ensure you understand the risks and benefits of the medications and supplies you’ll receive. During this process, the provider will also discuss with you the importance of using these products only if truly necessary, and will require you to agree that you'll use these products for their intended purpose only.

In most circumstances, one course of each medication is provided. For example, when treating a skin infection, a standard regimen is amoxicillin-clavulanate twice per day for 7 days, for a total of 14 tabs, and that's the amount of amoxicillin-clavulanate we provide.

The specific course, amount, and strength most commonly provided for each medication is listed in the detail page of each medication, under "When should I use it?"

However, every prescription is written to match each patient's needs, so quantities will vary. If you feel your circumstances require a different quantity of a particular medication, discuss this with your Duration Health provider at the time of your video visit.

No problem. We use the base configuration as a starting point, and then our doctors work with you from there to figure out exactly which medications are right for you. Our doctors consider not only your allergies, but also other medications you may be taking or medical problems you have had in the past.

No kit of medications can be right for everyone, which is why each of our kits is custom built in consultation with our doctors.

Once you complete your Med Kit purchase, you'll receive an email to complete consent paperwork and schedule a face-to-face consultation with one of our providers via videoconference. Your Duration Health provider will review each medication with you and confirm that all medications are appropriate.

After your video visit, you will receive a proposal with the contents and finalized price of your customized Med Kit. If medications are added or removed during your physician consultation, the price of your Med Kit will be adjusted accordingly, and you'll be invited to pay the difference or receive a full refund.

Additional FAQ

Buying a Med Kit

How does the buying process work? What's included in the cost of the Med Kit?

Who Can Buy

Who can buy a Med Kit?

Inside the Med Kit

What is the shelf life of the medications? How much of each medication do I get? Are pain medications included?

Prophylactic Prescribing

What does Duration Health do to ensure patients understand the risks and benefits of prophylactic prescribing? What about antibiotic stewardship?

Online Prescribing

Is prescribing medication online allowed? Who is writing the prescriptions?

Pharmacy and Medications

Where do the medications come from? Is Duration Health a pharmacy?


How will I know how to use the medications? Can I contact a Duration Health provider?


What if someone misuses the medications?

About Us

More about Duration Health


How can Duration Health help me prepare for COVID-19?


Learn What To Do In a Medical Emergency

Get the Duration Health Field Guide, plus access to our free email series, Where There is No Doctor. We’ll teach you how to treat the most common medical issues, anywhere.

Serving travelers since 2019 and preppers since 2020

Duration Health, Inc.
[email protected]
2443 Fillmore St #380-7336
San Francisco, CA 94115
(855) 340-8969

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Only your Duration Health provider can decide, based on your medical history and other factors, whether it is medically appropriate for you to receive prescriptions. We do not sell prefabricated bags of pharmaceuticals. Each Duration Health Med Kit that contains prescription medications is custom assembled, tailored to each individual patient's needs.

Duration Health is not a pharmacy, is not a nonprescription retailer, and does not sell medications directly. To be able to deliver a customized kit of medications, Duration Health has partnered with a third-party mail order pharmacy. You may request that any prescriptions be sent to an alternate pharmacy. Duration Health charges an administrative convenience fee for its services, but Duration Health does not sell prescription or over-the-counter ("OTC") drugs, mark-up the cost of prescription or OTC drugs, or retain any portion of the fees our affiliated pharmacy charges to you. Nor does Duration Health provide medical advice about or prescribe OTC medications. In states where Duration Health’s physician consultation services are not offered, Duration Health only offers OTC products and does not provide clients with access to obtain a physician consultation. Clients are free to purchase OTC medications of their choice as an OTC-only kit.

You must complete the included online telehealth visit, including a complete medical history and ID verification, before any prescriptions are issued. You may not be eligible to receive items pictured or described on this site. Furthermore, renewal of your prescriptions is contingent upon continued medical appropriateness. Generics only. Brand names are listed on our site for your reference, but in most cases, only generic (non-brand) medications are included in our Med Kits. No controlled substances. Our formulary excludes controlled substances like opioids, benzodiazepines, and other potentially addictive medications. Treatment not guaranteed. No medication is guaranteed to work or guaranteed to treat a particular condition or disease. Use medications only as directed by a physician. Medication uses listed on this site are for educational purposes only and are not intended to represent indications for treatment. Email support only. Our providers are available via email to answer questions about your Med Kit. For non-emergency use only. In an emergency, call 911 or seek local emergency care. No routine care. Duration Health email support cannot be used for routine primary care. Medications prescribed by Duration Health cannot be used for routine purposes. This product is intended only for people who are unable to obtain regular medical care. You must anticipate living, working or traveling where care is unavailable. As a condition of purchase, you must consent to use of these medications only when regular access to medical care is unavailable. Your eligibility for Health Savings Account (HSA) or Flexible Spending Account (FSA) payment and reimbursement is not guaranteed; consult with your health plan, a qualified accountant, or a tax professional to determine your eligibility for reimbursement. Duration Health does not provide or claim to provide any medication or other item to prevent, treat or cure COVID-19.

The information provided on this site is intended for your general knowledge only and is not a substitute for professional medical advice or treatment for specific medical conditions. You should not use this information to diagnose or treat a health problem or disease without consulting with a qualified healthcare provider. Please consult your healthcare provider with any questions or concerns you may have regarding your condition. If you think you may have a medical emergency, call your doctor, go to the emergency department, or call 911 immediately.

We maintain partnerships with various publishers and content creators to promote our products and services. These partners may receive payments as a result of your actions on our website, including, but not limited to, clicking on links, creating an account, or signing up for newsletters or other promotional materials. The compensation we provide to our partners may influence the content, topics, or posts featured on our website, but it does not affect the quality, integrity, or accuracy of the information provided.

The testimonials featured on our website are provided by real customers who have purchased our products and services. These testimonials are based on their personal experiences and opinions. It is important to note that your experience with our products or services may differ from the experiences and opinions expressed in the testimonials. You may not achieve similar results or experiences as those described in the testimonials.

See our Frequently Asked Questions (FAQ), Privacy Policy, Notice of Privacy Practices and Terms and Conditions for more important disclaimers.