Duration Health


How it works

Talk with our doctors online, and get basic prescription medications now — before you need them in an emergency

Online Visit

We review your medical history to ensure each medication is appropriate for you

Custom Kit

We dispense your medications in a custom kit, and ship it to your door

Ongoing Support

Contact an ER doctor anytime for help, or refer to the included field guide in an emergency


Advance prescribing, also known as prophylactic prescribing, is the practice of providing medications to have on hand in case they are needed in the future. When you purchase a Pro Med Kit, you'll complete a mandatory physician consultation before any prescriptions are provided to you. During the consultation, we’ll ask you questions to determine what type of prophylactic prescriptions might be appropriate for your circumstances. Our provider will ensure you understand the risks and benefits of the medications and supplies you’ll receive. During this process, the provider will also discuss with you the importance of using these products only if truly necessary, and will require you to agree that you'll use these products for their intended purpose only.



Every Pro Med Kit is customized during the included physician consultation. Simply complete your purchase, schedule your consultation, and discuss your customization needs with your Duration Health physician. If medications are added or removed during your physician consultation, the price of your Med Kit will be adjusted accordingly, and you'll be invited to pay the difference or receive a full refund.



Medications in the Pro Med Kit are prescribed to one individual only, and intended for use by one individual only. You can add medications for other individuals in the same household during your physician consultation, although there may be an additional cost.

We recommend you complete your purchase and then discuss your specific needs during your physician consultation. If medications are added or removed during your physician consultation, the price of your Med Kit will be adjusted accordingly, and you'll be invited to pay the difference or receive a full refund.

People in separate households should purchase separate kits.

Looking to equip your entire team? Contact us at [email protected].



Medications in our Med Kits generally have a shelf life of at least 1 year, with some items valid for 2 years or longer. When the expiration dates are near, we'll reach out to renew those medications. You can renew all medications in your Pro Med Kit at once, or replace the medications over time. You can also decide to renew some of the medications and not others. Because every Pro Med Kit is built to order, we're flexible. As with any prescription, renewal of prescription medications must be approved by your Duration Health provider.

How much does it cost to renew? You will never pay more to renew your Pro Med Kit than you paid for your initial Pro Med Kit, and usually substantially less. Renewal costs depend on exactly which medications are in your Pro Med Kit.



Your payment is fully refundable at any time until your Pro Med Kit ships, even after the physician consultation. Walk away any time before your Pro Med Kit ships and pay nothing. Once your Pro Med Kit ships, your purchase of those medications is nonrefundable.


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Serving travelers since 2019 and shelterers-in-place since 2020

[email protected]
Two Embarcadero Center | 8th Floor
San Francisco, CA 94111
(855) 340-8969

Privacy Policy
Notice of Privacy Practices
Terms and Conditions

© 2021 Duration Health
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Only your Duration Health provider can decide, based on your medical history and other factors, whether it is medically appropriate for you to receive prescriptions. We do not sell prefabricated bags of pharmaceuticals. Each Duration Health Med Kit that contains prescription medications is custom assembled, tailored to each individual patient's needs.

Duration Health is not a pharmacy, is not a nonprescription retailer, and does not sell medications directly. To be able to deliver a customized kit of medications, Duration Health has partnered with a third-party mail order pharmacy. You may request that any prescriptions be sent to an alternate pharmacy. Duration Health charges an administrative convenience fee for its services, but Duration Health does not sell prescription or over-the-counter ("OTC") drugs, mark-up the cost of prescription or OTC drugs, or retain any portion of the fees our affiliated pharmacy charges to you. Nor does Duration Health provide medical advice about or prescribe OTC medications. In states where Duration Health’s physician consultation services are not offered, Duration Health only offers OTC products and does not provide clients with access to obtain a physician consultation. Clients are free to purchase OTC medications of their choice as an OTC-only kit.

You must complete the included online telehealth visit, including a complete medical history and ID verification, before any prescriptions are issued. You may not be eligible to receive items pictured or described on this site. Furthermore, renewal of your prescriptions is contingent upon continued medical appropriateness. Generics only. Brand names are listed on our site for your reference, but in most cases, only generic (non-brand) medications are included in our Med Kits. No controlled substances. Our formulary excludes controlled substances like opioids, benzodiazepines, and other potentially addictive medications. Treatment not guaranteed. No medication is guaranteed to work or guaranteed to treat a particular condition or disease. Use medications only as directed by a physician. Medication uses listed on this site are for educational purposes only and are not intended to represent indications for treatment. Email support only. Our providers are available via email to answer questions about your Med Kit. For non-emergency use only. In an emergency, call 911 or seek local emergency care. No routine care. Duration Health email support cannot be used for routine primary care. Medications prescribed by Duration Health cannot be used for routine purposes. This product is intended only for people who are unable to obtain regular medical care. You must anticipate living, working or traveling where care is unavailable. As a condition of purchase, you must consent to use of these medications only when regular access to medical care is unavailable. Your eligibility for Health Savings Account (HSA) or Flexible Spending Account (FSA) payment and reimbursement is not guaranteed; consult with your health plan, a qualified accountant, or a tax professional to determine your eligibility for reimbursement. Duration Health does not provide or claim to provide any medication or other item to prevent, treat or cure COVID-19.

The information provided on this site is intended for your general knowledge only and is not a substitute for professional medical advice or treatment for specific medical conditions. You should not use this information to diagnose or treat a health problem or disease without consulting with a qualified healthcare provider. Please consult your healthcare provider with any questions or concerns you may have regarding your condition. If you think you may have a medical emergency, call your doctor, go to the emergency department, or call 911 immediately.

See our Frequently Asked Questions (FAQ), Privacy Policy, Notice of Privacy Practices and Terms and Conditions for more important disclaimers.