Duration Health — FAQ: Use


How will I know how to use the medications?

Every Med Kit comes with online and/or printed educational materials explaining the appropriate use of each medication or supply, risks and benefits of use, and when to avoid use. Furthermore, medications in the Med Kit have been specifically chosen for their low risk of complications and low toxicity, and have a long track record of safety.

Our treatment protocols are based on well-established nursing triage and emergency medical services protocols, with clear instructions in emergency scenarios when no doctor is available.

Finally, Med Kits include unlimited access to a Duration Health provider for ongoing clinical support. We are here to help you learn about the medications in your Med Kit, and to use those items safely.

Can I refill a medication if I use it?

It is up to your Duration Health physician whether to refill a medication after use. We want to ensure the medications are being used appropriately and as intended by our physicians. Generally, refills will be considered if:

  • You attempted to seek routine care or contact a doctor before using medication, as required by our policies, OR communication with a doctor was not possible; and
  • The medication was used appropriately; and
  • You used the medication in an emergency circumstance, while living, working or traveling without access to routine medical care (see: Who Can Buy)

Email [email protected] to initiate the refill process.
A refill of a used medication is handled differently than replacement of expired medications. (See: Inside the Med Kit, What is the shelf life...)

Can I bring the kit through airport security?

Yes, TSA policy permits air travel with medication that has been prescribed to you by a physician. In accordance with this policy, each prescription medication in our kits is individually prescribed to you by one of our doctors, and individually labeled with your name, the doctor's name, and the details of the medication. Be sure to travel with the medications in their original vials as evidence of your valid prescriptions.

Can I bring the kit into a foreign country?

Yes. To facilitate international travel, each prescription medication in our kits is individually prescribed to you by one of our doctors, and individually labeled with your name, the doctor's name, and the details of the medication. Be sure to travel with the medications in their original vials. If your kit is inspected during travel, the original vials will serve as evidence of your valid prescriptions.

Our kits never contain narcotics or controlled substances, which are restricted in many countries.

What if I'm allergic or experience side effects from a medication?

To be clear, use of any medication carries a risk of harm. Any medication, even when used appropriately, could cause your condition to worsen, or cause you to become sick, permanently disabled, or result in death.

Allergic reactions are also a possibility with any medication, even if you have no history of allergies. Unless there is a contraindication, Med Kits usually include first-line medications to treat an allergic reaction should one occur.

Your provider may discuss potential side effects with you and when you should discontinue use of a medication.

Although use of any medication is associated with some degree of risk, we believe that in an emergency situation, the benefits of having these medications immediately available to you may outweigh the potential risks.

Are the medications guaranteed to work?

No. The medications and supplies you may receive from Duration Health are NOT GUARANTEED to treat or cure any illness or disease. Furthermore, the medications and supplies provided by Duration Health are not guaranteed to be comprehensive. There exist many medical emergencies that cannot be appropriately treated with a Duration Health medical kit, and YOU MAY NEED TO SEEK ADDITIONAL CARE.

Can I contact a Duration Health provider if I have a question about a medication?

Yes, you can reach our providers at [email protected]. However, we do not provide emergency consultations via email. In an emergency, call 911 or seek local emergency care. We do not provide clinical support by phone.

I'm a medical professional. Can I use the medications in my Med Kits to treat others?

No. Your Med Kit, including any medications prescribed to you, is for your personal use only.


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Duration Health, Inc.
[email protected]
2443 Fillmore St #380-7336
San Francisco, CA 94115
(855) 340-8969

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Only your Duration Health provider can decide, based on your medical history and other factors, whether it is medically appropriate for you to receive prescriptions. We do not sell prefabricated bags of pharmaceuticals. Each Duration Health Med Kit that contains prescription medications is custom assembled, tailored to each individual patient's needs.

Duration Health is not a pharmacy, is not a nonprescription retailer, and does not sell medications directly. To be able to deliver a customized kit of medications, Duration Health has partnered with a third-party mail order pharmacy. You may request that any prescriptions be sent to an alternate pharmacy. Duration Health charges an administrative convenience fee for its services, but Duration Health does not sell prescription or over-the-counter ("OTC") drugs, mark-up the cost of prescription or OTC drugs, or retain any portion of the fees our affiliated pharmacy charges to you. Nor does Duration Health provide medical advice about or prescribe OTC medications. In states where Duration Health’s physician consultation services are not offered, Duration Health only offers OTC products and does not provide clients with access to obtain a physician consultation. Clients are free to purchase OTC medications of their choice as an OTC-only kit.

You must complete the included online telehealth visit, including a complete medical history and ID verification, before any prescriptions are issued. You may not be eligible to receive items pictured or described on this site. Furthermore, renewal of your prescriptions is contingent upon continued medical appropriateness. Generics only. Brand names are listed on our site for your reference, but in most cases, only generic (non-brand) medications are included in our Med Kits. No controlled substances. Our formulary excludes controlled substances like opioids, benzodiazepines, and other potentially addictive medications. Treatment not guaranteed. No medication is guaranteed to work or guaranteed to treat a particular condition or disease. Use medications only as directed by a physician. Medication uses listed on this site are for educational purposes only and are not intended to represent indications for treatment. Email support only. Our providers are available via email to answer questions about your Med Kit. For non-emergency use only. In an emergency, call 911 or seek local emergency care. No routine care. Duration Health email support cannot be used for routine primary care. Medications prescribed by Duration Health cannot be used for routine purposes. This product is intended only for people who are unable to obtain regular medical care. You must anticipate living, working or traveling where care is unavailable. As a condition of purchase, you must consent to use of these medications only when regular access to medical care is unavailable. Your eligibility for Health Savings Account (HSA) or Flexible Spending Account (FSA) payment and reimbursement is not guaranteed; consult with your health plan, a qualified accountant, or a tax professional to determine your eligibility for reimbursement. Duration Health does not provide or claim to provide any medication or other item to prevent, treat or cure COVID-19.

The information provided on this site is intended for your general knowledge only and is not a substitute for professional medical advice or treatment for specific medical conditions. You should not use this information to diagnose or treat a health problem or disease without consulting with a qualified healthcare provider. Please consult your healthcare provider with any questions or concerns you may have regarding your condition. If you think you may have a medical emergency, call your doctor, go to the emergency department, or call 911 immediately.

See our Frequently Asked Questions (FAQ), Privacy Policy, Notice of Privacy Practices and Terms and Conditions for more important disclaimers.