Duration Health — FAQ: Inside the Med Kit

Inside the Med Kit

How do I decide what I need in my Med Kit?

Every Med Kit is custom built, using prices and contents shown on our website as a guideline only based on common configurations.

What ultimately goes in your Med Kit will be decided in collaboration with a Duration Health provider during your mandatory health visit. You will then receive a final price quote, which you may approve or decline before purchase.

You must complete the mandatory online evaluation with one of our Duration Health providers before your Med Kit is finalized. That conversation serves to ensure that the medications you're choosing are safe for you, but also allows you to consult with an expert if you're not sure what you need.

You should keep in mind that some patients may not receive any prescriptions following their consultation. This happens if our provider determines it would be inappropriate for a particular patient, based on factors like medical history, current health conditions, and other concerns.

Email us anytime at [email protected] if you need help getting started.

See also: Buying a Med Kit

What is the shelf life of the medications?

Medications in our Med Kits generally have a shelf life of at least 1 year, with some items valid for 2 years or longer.

Using medications after their published shelf life can be dangerous, and we discourage this practice. Instead, we'll help you dispose of unused medications.

When the expiration dates are near, we'll reach out to renew those medications. You can renew all medications in your Med Kit at once, or replace the medications over time. You can also decide to renew some of the medications and not others. Because every Med Kit is built to order, we're flexible. As with any prescription, renewal of prescription medications must be approved by a Duration Health physician.

How much does it cost to renew? You will never pay more to renew your Med Kit than you paid for your initial Med Kit, and usually substantially less. Renewal costs depend on exactly which medications are in your Med Kit.

What happens if you use a medication (before it expires) and want to refill it? See: Use, Can I refill a medication...
See also: Pharmacy and Medications

How much of each medication do I get?

In most circumstances, one course of each medication is provided. For example, when treating a skin infection, a standard regimen is amoxicillin-clavulanate twice per day for 7 days, for a total of 14 tabs, and that's the amount of amoxicillin-clavulanate we provide.

The specific course, amount, and strength most commonly provided for each medication is listed in the detail page of each medication, under "When should I use it?"

However, every prescription is written to match each patient's needs, so quantities will vary. If you feel your circumstances require a different quantity of a particular medication, discuss this with your Duration Health provider at the time of your video visit.

The Duration Health website discusses dozens of medications not included in the standard Med Kit. How would I get those medications?

No Med Kit includes every item in our formulary.

Certain specialty items are applicable to special situations only. Contact [email protected] to discuss purchasing these items.

Are pain medications included? What about opioids?

We do not provide opioids or other controlled substances.

Why did you include or exclude certain items?

The medications and supplies we offer at Duration Health were chosen based on established guidelines (such as the WHO Model List of Essential Medicines), expert opinion, and our mission to improve public safety by enabling medical preparation. We've tried to select items whose potential life-saving benefits outweigh their potential harms.

We've also intentionally excluded common medical and non-medical items you'll find in other kits, like ACE bandages or water purification tablets. These items are essential, but we're focused on our niche of medical products you can't find elsewhere, particularly prescription medications.

We would love to hear your suggestions on improving the list of items we offer. Drop us a note at [email protected].

Wasn't there a "Pro Med Kit"?

Yes, we rebranded the Pro Med Kit to the Adult Kit and Family Kit at the start of 2023. The service and product are exactly the same, it's just a new name.

Why would I need an EpiPen if I don't have allergies?

EPINEPHrine (EpiPen®) is one of a handful of drugs where having it immediately available can mean the difference between life and death. Anaphylaxis, which is treated with epinephrine, can happen without warning even in people with no history of allergies, or with a history of only minor alleriges.

It's a good idea to have these types of life-saving, no-substitute items on hand in a disaster. Other items that may meet these criteria include naloxone (reverses opioid overdose), Duodote® (nerve gas antidote), and an automated external defibrillator (AED) (reverse cardiac arrest). Unfortunately, some of these items are expensive, but we offer them anyway because of their life-saving potential.

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[email protected]
2443 Fillmore St #380-7336
San Francisco, CA 94115
(855) 340-8969

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Only your Duration Health provider can decide, based on your medical history and other factors, whether it is medically appropriate for you to receive prescriptions. We do not sell prefabricated bags of pharmaceuticals. Each Duration Health Med Kit that contains prescription medications is custom assembled, tailored to each individual patient's needs.

Duration Health is not a pharmacy, is not a nonprescription retailer, and does not sell medications directly. To be able to deliver a customized kit of medications, Duration Health has partnered with a third-party mail order pharmacy. You may request that any prescriptions be sent to an alternate pharmacy. Duration Health charges an administrative convenience fee for its services, but Duration Health does not sell prescription or over-the-counter ("OTC") drugs, mark-up the cost of prescription or OTC drugs, or retain any portion of the fees our affiliated pharmacy charges to you. Nor does Duration Health provide medical advice about or prescribe OTC medications. In states where Duration Health’s physician consultation services are not offered, Duration Health only offers OTC products and does not provide clients with access to obtain a physician consultation. Clients are free to purchase OTC medications of their choice as an OTC-only kit.

You must complete the included online telehealth visit, including a complete medical history and ID verification, before any prescriptions are issued. You may not be eligible to receive items pictured or described on this site. Furthermore, renewal of your prescriptions is contingent upon continued medical appropriateness. Generics only. Brand names are listed on our site for your reference, but in most cases, only generic (non-brand) medications are included in our Med Kits. No controlled substances. Our formulary excludes controlled substances like opioids, benzodiazepines, and other potentially addictive medications. Treatment not guaranteed. No medication is guaranteed to work or guaranteed to treat a particular condition or disease. Use medications only as directed by a physician. Medication uses listed on this site are for educational purposes only and are not intended to represent indications for treatment. Email support only. Our providers are available via email to answer questions about your Med Kit. For non-emergency use only. In an emergency, call 911 or seek local emergency care. No routine care. Duration Health email support cannot be used for routine primary care. Medications prescribed by Duration Health cannot be used for routine purposes. This product is intended only for people who are unable to obtain regular medical care. You must anticipate living, working or traveling where care is unavailable. As a condition of purchase, you must consent to use of these medications only when regular access to medical care is unavailable. Your eligibility for Health Savings Account (HSA) or Flexible Spending Account (FSA) payment and reimbursement is not guaranteed; consult with your health plan, a qualified accountant, or a tax professional to determine your eligibility for reimbursement. Duration Health does not provide or claim to provide any medication or other item to prevent, treat or cure COVID-19.

The information provided on this site is intended for your general knowledge only and is not a substitute for professional medical advice or treatment for specific medical conditions. You should not use this information to diagnose or treat a health problem or disease without consulting with a qualified healthcare provider. Please consult your healthcare provider with any questions or concerns you may have regarding your condition. If you think you may have a medical emergency, call your doctor, go to the emergency department, or call 911 immediately.

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See our Frequently Asked Questions (FAQ), Privacy Policy, Notice of Privacy Practices and Terms and Conditions for more important disclaimers.