Duration Health — FAQ: Buying a Med Kit

Buying a Med Kit

How does the buying process work?

Med Kits contain prescription (Rx) medications, and each Med Kit is custom built in collaboration with a Duration Health physician.

The Med Kit configuration you see on the Get Your Med Kit page is a starting point for your custom Med Kit. No kit of medications can be right for everyone; for example, some people have allergies to certain medications. We use the base configuration as a starting point, and then our doctors work with you from there to figure out exactly which medications are right for you.

Once you complete your Med Kit purchase, you'll receive an email to complete consent paperwork and schedule a face-to-face consultation with one of our providers via videoconference. Your Duration Health provider will review each medication with you and confirm that all medications are appropriate.

After your video visit, you will receive a proposal with the contents and finalized price of your customized Med Kit.

How do I customize my Med Kit?

Every Med Kit is customized during the physician consultation. Simply complete your purchase, schedule your consultation, and discuss your customization needs with your Duration Health physician. If medications are added or removed during your physician consultation, the price of your Med Kit will be adjusted accordingly, and you'll be invited to pay the difference or receive a full refund.

What's the process for the Family Kit?

The Family Kit includes medications for one adult and one child, prescribed and packaged separately, sold together in one order for your convenience. You'll complete your initial purchase, complete adult and child consent forms, and schedule an adult and child video visit. You'll work with our physicians to configure and customize medications for each adult and each child.

All onboarding and communication is through a parent or legal guardian; Duration Health does not communicate with minors directly for any reason.

Do children require a video visit?

Yes. We require a quick hello with our physicians to confirm that you really do have a child, that he or she appears his stated age and appears generally healthy. Young children do not need to participate in the visit. Video consultations are encrypted and are not recorded. All children must be accompanied by a parent or legal guardian.

Each adult and each child will have his or her own appointment time slot, but the visits can be completed simultaneously.

Can I buy a child kit without an adult kit?

No. All orders require at least 1 adult.

Adults cannot purchase for a child without purchasing for themselves. Children cannot purchase for themselves for any reason; Duration Health does not communicate with minors directly, all communication is through a parent or legal guardian.

Who can buy a Med Kit?

See: Who Can Buy

What components make up the cost of the Med Kit?

The Med Kit price includes 3 components: Pharmaceutical costs, Medical visit costs, and Administrative costs.

The Medical and Administrative components are retained by Duration Health to cover physician and administrative costs, respectively. Administrative costs cover the physical materials that come with your kit (for example the softshell bag and Field Guide), as well as non-clinical support staff. The pharmacy costs are passed through directly to our partner pharmacy to cover the cost of the medications themselves, pharmacist dispensing fees, and shipping.

Optionally adding medications to your kit in collaboration with your Duration Health physician may increase the cost of each of these components, and thereby increase the total cost of your kit.

Why are there extra charges for medications, the medical visit, and administrative costs?

These are not extra charges, they are the components that make up the total cost of your Med Kit.

The Administrative and Medical components are retained by Duration Health to cover administrative and physician costs, respectively. Administrative costs cover the physical materials that come with your kit (for example the softshell bag and Field Guide), as well as non-clinical support staff. The Pharmacy costs are passed through directly to our partner pharmacy to cover the cost of the medications themselves, pharmacist dispensing fees, and shipping.

Why do I see a higher price at checkout?

Optional items were added to your cart by your Duration Health physician during your video visit. Click the checkboxes to add or remove items and adjust the price. Some people add multiple items and pay a higher price, some people stay with the base configuration and pay only the base price. As you add or remove items, the price of your Med Kit will be adjusted accordingly, and you may pay the difference or receive a full refund.

Can I use my health insurance or medical spending account (FSA/HSA) to pay for the Med Kit?

Duration Health products are available for purchase with a credit card, including credit cards linked to a medical spending account such as a Health Savings Account (HSA) or Flexible Spending Account (FSA).

You may use your HSA or FSA credit card at checkout to purchase your Med Kit. We will provide you with a detailed receipt to submit to your HSA or FSA plan if needed for reimbursement. Please note, we cannot provide additional documentation or complete reimbursement forms on your behalf.

Remember that your eligibility for FSA or HSA payments and reimbursements are ultimately determined by your FSA or HSA provider, not by Duration Health. Health Savings Accounts and Flexible Spending Accounts each have specific requirements for reimbursement, so we cannot guarantee that your plan will reimburse you for a particular purchase. Contact your plan, or consult with a qualified accountant or tax professional for final determination of your eligibility for reimbursement.


What is your refund policy?

We offer full refunds for any reason up until the time your Med Kit ships. Once your Med Kit ships, your purchase of those medications is nonrefundable.


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Only your Duration Health provider can decide, based on your medical history and other factors, whether it is medically appropriate for you to receive prescriptions. We do not sell prefabricated bags of pharmaceuticals. Each Duration Health Med Kit that contains prescription medications is custom assembled, tailored to each individual patient's needs.

Duration Health is not a pharmacy, is not a nonprescription retailer, and does not sell medications directly. To be able to deliver a customized kit of medications, Duration Health has partnered with a third-party mail order pharmacy. You may request that any prescriptions be sent to an alternate pharmacy. Duration Health charges an administrative convenience fee for its services, but Duration Health does not sell prescription or over-the-counter ("OTC") drugs, mark-up the cost of prescription or OTC drugs, or retain any portion of the fees our affiliated pharmacy charges to you. Nor does Duration Health provide medical advice about or prescribe OTC medications. In states where Duration Health’s physician consultation services are not offered, Duration Health only offers OTC products and does not provide clients with access to obtain a physician consultation. Clients are free to purchase OTC medications of their choice as an OTC-only kit.

You must complete the included online telehealth visit, including a complete medical history and ID verification, before any prescriptions are issued. You may not be eligible to receive items pictured or described on this site. Furthermore, renewal of your prescriptions is contingent upon continued medical appropriateness. Generics only. Brand names are listed on our site for your reference, but in most cases, only generic (non-brand) medications are included in our Med Kits. No controlled substances. Our formulary excludes controlled substances like opioids, benzodiazepines, and other potentially addictive medications. Treatment not guaranteed. No medication is guaranteed to work or guaranteed to treat a particular condition or disease. Use medications only as directed by a physician. Medication uses listed on this site are for educational purposes only and are not intended to represent indications for treatment. Email support only. Our providers are available via email to answer questions about your Med Kit. For non-emergency use only. In an emergency, call 911 or seek local emergency care. No routine care. Duration Health email support cannot be used for routine primary care. Medications prescribed by Duration Health cannot be used for routine purposes. This product is intended only for people who are unable to obtain regular medical care. You must anticipate living, working or traveling where care is unavailable. As a condition of purchase, you must consent to use of these medications only when regular access to medical care is unavailable. Your eligibility for Health Savings Account (HSA) or Flexible Spending Account (FSA) payment and reimbursement is not guaranteed; consult with your health plan, a qualified accountant, or a tax professional to determine your eligibility for reimbursement. Duration Health does not provide or claim to provide any medication or other item to prevent, treat or cure COVID-19.

The information provided on this site is intended for your general knowledge only and is not a substitute for professional medical advice or treatment for specific medical conditions. You should not use this information to diagnose or treat a health problem or disease without consulting with a qualified healthcare provider. Please consult your healthcare provider with any questions or concerns you may have regarding your condition. If you think you may have a medical emergency, call your doctor, go to the emergency department, or call 911 immediately.

See our Frequently Asked Questions (FAQ), Privacy Policy, Notice of Privacy Practices and Terms and Conditions for more important disclaimers.